Shopping With Confidence

Refund & Return

We hope you love your Abesthé selection. If something isn't right, eligible merchandise may be returned in accordance with the policy below.

01. 14-Day Return Policy

Eligible merchandise may be returned within 14 days of delivery.

A return request must be initiated within 14 calendar days of the date your order is marked as delivered by the shipping carrier.

Once your return has been authorized, the item must be shipped back within 7 calendar days of return authorization.

Returns sent outside these timeframes may not be accepted.

02. Return Eligibility

To qualify for a return, merchandise must be:

Unworn and unused
Unwashed
In its original condition
Returned with all original tags and return/security tags attached and unaltered
Free from makeup, deodorant, fragrance, stains, pet hair, or other signs of wear or use

Merchandise with a removed, cut, detached, or altered return/security tag is not eligible for return.

Please take care when trying on garments, particularly around makeup, fragrance, and deodorant.

Abesthé reserves the right to refuse a return if the item does not meet the conditions outlined in this policy.

03. Final Sale

Items clearly marked Final Sale at the time of purchase are not eligible for return, exchange, or refund, except where otherwise required by applicable law.

Certain merchandise may also be ineligible for return for hygiene reasons. Any applicable restrictions will be identified on the product page.

04. How to Start a Return

To request a return, please contact Abesthé through our Contact Us page within 14 calendar days of delivery.

Please include:

Your name
Order number
Item you would like to return
Reason for the return

Please do not send merchandise back without first initiating a return.

Once your return request has been reviewed, you will receive instructions for returning your item.

Returns must be sent to the return address provided in your return authorization instructions. Returns sent to another address may not be accepted.

05. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly through our Contact Us page.

Please include your order number and clear photos of the item and packaging so we can review the issue and provide appropriate instructions.

If Abesthé Label determines that the merchandise received was damaged, defective, or incorrect due to an error on our part, we will provide a prepaid return shipping label, where a return is required, along with instructions regarding the appropriate resolution.

06. Return Shipping

Customers are responsible for arranging and purchasing their own return shipping labels unless Abesthé Label determines that the merchandise received was damaged, defective, or incorrect due to an error on our part.

In such cases, Abesthé Label will provide a prepaid return shipping label, where a return is required.

Original shipping charges are non-refundable, except where the return results from an error by Abesthé Label or where otherwise required by applicable law.

We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed.

Abesthé cannot guarantee receipt of a return package that cannot be tracked.

07. Refunds & Inspection

Once your return is received, please allow 5–7 business days for our team to inspect the merchandise and determine whether it meets our return requirements.

Please allow 5–7 business days from the date we receive your return for inspection.

If your return is approved, your refund will be issued to your original payment method.

Please allow your bank, credit card issuer, or payment provider additional time to process and post the refund after it has been issued.

Items returned in a condition that does not meet our return requirements may be declined.

If a return is declined following inspection, the customer will be notified regarding the available options for the merchandise.

08. Exchanges

Due to the limited availability of certain Abesthé styles and sizes, we cannot guarantee direct exchanges.

If you would like another size or style, please contact us regarding availability.

If a direct exchange cannot be accommodated, you may return the eligible item in accordance with this policy and place a new order for your preferred item, subject to availability.

09. Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us promptly after placing it.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing.

10. Questions?

For questions regarding a return or refund, please contact us through our Contact Us page. When contacting us about an existing order, please include your order number so we can assist you efficiently.

Abesthé reserves the right to decline returns that do not comply with the requirements of this policy, except where otherwise required by applicable law.