THE ABESTHÉ EXPERIENCE
Frequently Asked Questions.
Everything you need to know about shopping with Abesthé Label.
When will my order ship?
Orders are typically processed within 2 business days, excluding weekends and holidays.
Processing times may be slightly longer during launches, holidays, or periods of high order volume.
Once your order ships, you'll receive an email with tracking information.
How much does shipping cost?
Shipping rates and available delivery options are displayed at checkout based on your order and delivery destination.
For international orders, applicable import duties, taxes, and customs fees are the customer's responsibility upon arrival.
View our Shipping Policy for more information.
How do I choose the right size?
Please review the sizing and fit information on each product page before ordering, as sizing may vary by style.
You can also consult our Size Guide for general body measurements.
What is your return policy?
Eligible items may be returned by initiating a return request within 14 calendar days of delivery, provided they meet our return requirements.
Once authorized, the item must be shipped back within 7 calendar days.
Please see our Refund & Return Policy for complete details.
Do you offer exchanges?
Exchanges are subject to availability and cannot be guaranteed.
If your preferred size or style is unavailable, you may return an eligible item in accordance with our return policy and place a new order.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing has begun.
What if my order arrives damaged or incorrect?
Please contact us within 3 calendar days of delivery with your order number and clear photographs of the item and packaging showing the issue.
We will review your request and provide appropriate next steps. This reporting timeframe does not limit rights provided by applicable law.
Will sold-out styles be restocked?
Restocks are not guaranteed. Join the Abesthé Circle for updates on restocks, new arrivals, and upcoming releases.
Still Have Questions?
We're here to help with questions about your order, sizing, or an Abesthé selection.
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